Bilingual Customer Service - $18/hr in Colorado Springs at Startek

Date Posted: 11/9/2017

Job Snapshot

Job Description

Do Right [mantra| doing the right thing, for the right reason, even when no one is watching]. We all have hundreds of opportunities a day to do the right thing. Doing right means being honest, working with integrity and playing by the rules. We expect our team of Brand Warriors to do the right thing for themselves, for their teammates, for the company, and more importantly, for the clients and customers we serve!
Improve [verb| you're responsible for growing the team too]. At STARTEK, we’re always looking for great people to join our team. By continually trying to improve our teams, bringing in highly talented individuals who are genuine and passionate about delivering a superior customer service experience, and by holding each other accountable, WE, together, make STARTEK a great place to work!
Empathize [verb| showing the ability to understand and relate to the feelings, thoughts or attitudes of other people]. At STARTEK we strive to provide the very best experience, with every customer interaction, every time. We want our Brand Warriors to have a genuine, honest conversation within every interaction throughout each day.
Take Ownership [verb| owning our success, actions and opportunities to improve]. Each of us have creative ideas and play a BIG role on our teams! We go the extra mile to achieve our goals. When we’re wrong we say so. When we’re right we celebrate as a FAMILY. We challenge ourselves to be better than we were yesterday because our clients and their customers deserve OUR BEST at ALL times.
Bring It [verb| what we expect from an employee of STARTEK]. You are a Brand Warrior, dedicated to providing superior customer service. You are willing to show up to work each and every day with a positive attitude and a Warrior spirit; fighting for our clients’ brands and for STARTEK.

Customer Care [noun| what we do every day]. Every day we are communicating with our customers via inbound and outbound chat, e-mail, and phones. We are helping customers by taking payments, upselling the products they have, providing answers on their retail purchases, and more! We are providing superior service so every customer walks away feeling like they got the best care possible.

Job Requirements

Bilingual [noun | speaks more than one language]. We’re looking for people who are fluent in English and Spanish. Not bilingual like you took two semesters in college and can ask where the bathroom is, but bilingual like you can speak conversationally and understand when someone is speaking to you, without the use of a dictionary. 

You can help support the thousands affected by the devastation of Hurricane Harvey, while earning an amazing wage to contribute to your own family welfare.

As a STARTEK Hurricane Relief Engagement Specialist, you will be directly supporting those in need of emergency assistance, housing, and referral to other support organizations. Your ability to contribute is limitless!

Join us for this rewarding experience. We are accepting applications now. Don't wait. Your help is needed!

This is a 6 month temporary position

Earn up to $18.03/hour helping families navigate claims and relief efforts
What You'll be Doing:
  • Helping individuals register for assistance through phone, live chat, email or even social media.
  • Provide referrals as needed for secondary support organizations and agencies.
What You'll Need to be Successful:
  • Superior communication and customer service skills exhibiting a high level of both empathy and professionalism
  • Strong computer literacy
  • Be a United States Citizen and 18 years of age
  • High school diploma or GED
  • Ability to fluently speak Spanish and English
•Must be able to pass a criminal background check, credit check, and verification of US Citizenship


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