Call Center Communication Agent in Tampa at Startek

Date Posted: 9/18/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tampa
  • Job Type:
    Customer Service
  • Experience:
    Not Specified
  • Date Posted:
    9/18/2017
  • Job ID:
    11518

Job Description

Do you have the natural curiosity and creative spirit to work with us in the STARTEK Communication Science Lab? We built an industry-leading lab dedicated to investigating the most challenging customer service problems for companies around the world.
How does it work? Our exclusively trained Lab Specialists answer targeted calls from customers and then collaborate in teams to brainstorm ways to overcome customer experience challenges. Their game-changing ideas are scientifically engineered and tested in the lab, and used to positively change service around the world.
We cultivate a creative, relaxed, and encouraging environment where feedback is vital and work/life balance is easily achieved. If you have a passion for making conversations rock, and enjoy thinking “outside the box”, then this is the job for you! Other qualifications include:
  • Proven ability to connect with others during conversations.
  • Experience talking with customers, successfully solving their individual challenges.
  • Experience working with charts and presentations.
  • Available to work weekdays, NO weekends and NO holidays!
  • Strong computer navigation skills, including experience with Microsoft Windows.
  • Desire to engage with team members and effect change.
  • Bi-lingual in Russian a plus
As a valued full-time member of the Communication Lab Team, you will be eligible for an array of amazing benefits, including: choice of medical plans along with life, dental and vision insurance; 401K program with company match; employee stock purchasing plan; a variety of employee discounts, including cell phones, movie tickets, travel specials, and more!

Job Requirements

•         Proven ability to connect with others during conversations.
•         Experience talking with customers, successfully solving their individual challenges.
•         Experience working with charts and presentations.
•         Available to work weekdays, NO weekends and NO holidays!
•         Strong computer navigation skills, including experience with Microsoft Windows.
•         Desire to engage with team members and effect change.
•         Bi-lingual a plus, including Spanish, German, Russian, French, Portuguese, Dutch and Italian

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