Continuous Improvement Champion I in Hamilton at Startek

Date Posted: 8/28/2017

Job Snapshot

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Job Description

Essential Duties & Responsibilities:

  • 95% - Under general supervision partners with operations management and other team members (as needed) to identify and implement process improvements and solutions in the tracking and achievement of target KPIs and the standardization of other company processes.
  • Works with Operations Director and Director, Account Management to implement, and actively participate in Weekly Business Reviews.
  • Works with Operations and Account Management Directors to determine KPI priorities.
  • Builds progress plans to track the progress of target KPIs related to employee satisfaction, client/customer satisfaction, or financial performance.
  • Performs statistical and root-cause analysis to identify potential and current problems to target KPIs (Bridge Planning).
  • Works with Operations and Account Management teams to determine solutions for the problems identified in the Bridge Planning. Project manages the implementation bridge plan solutions.
  • Quantifies solutions and provides bridge charts and forecasts before and after improvement.
  • Measures and validates KPI impacts of bridge plan solutions.
  • Designs audit and control processes for implemented solutions and processes.
  • Documents and shares best practices with other Continuous Improvement Champions.
  • Develops and implements standardized processes for the company (based on Project Plan initiatives).
  • Mentos KPI Champions and Site Data Analysts on statistical analysis, problem solving, bridge planning, project management, Lean, and Six Sigma.
  • 5% - May perform other related duties and responsibilities as assigned and/or required.

Job Requirements

Related Work Experience:  
Two (2) to five (5) years related experience with project management with cross-functional teams and/or management experience is required.
Education and/or formal training:

Ø  Bachelor’s degree or equivalent related experience.

Ø  Six Sigma Green Belt, ASQ Certified Manager of Quality/Organizational Excellence is preferred.

Knowledge, Skills and Abilities:
  • Fluent in verbal and written English.
  • Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
  • Ability to work effectively in a team oriented, high demand and fast paced environment. 
  • Ability to maintain high level of confidentiality and work with highly sensitive data and information.
  • Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
  • Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
  • Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
  • Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
  • Demonstrated effective project management, presentation, negotiation and persuasion skills.
  • Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
  • Demonstrated analytical aptitude to identify opportunities for change, identify alternative best practice solutions and anticipate future problems and opportunities.
  • Demonstrated problem identification and problem resolution skills used to effectively determine and implement alternative solutions and bring issues to a positive resolution.
  • Demonstrated ability to apply assessment measurement and evaluation techniques to ensure processes, systems and applications meet business needs.
  • Demonstrated ability to solve complex of problem; gleans meaning from whatever date is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; used multiple problem-solving tools and techniques.
    Solid ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations and write reports and
  • Skill in critical thinking and the ability to perform basic root cause analysis and identify necessary improvements to operational plans.
  • Ability to define problems collects data, establish facts, and draw valid conclusions.
  • Solid ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


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