Customer Support Representative in Mansfield at Startek

Date Posted: 12/7/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Mansfield
  • Job Type:
    Customer Service
  • Experience:
    Not Specified
  • Date Posted:
    12/7/2017
  • Job ID:
    11970

Job Description


     

Make a Difference.  Every Day. 
At STARTEK, we believe the most important customer engagement is the one that happens next.  And that’s where you come in!  We’re looking for customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!”  In this role, you’ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services.  Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers.  In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more!  If you’re positive, energetic, and ready to engage, apply now for immediate consideration.
A day in the life of a Customer Engagement Specialist at STARTEK includes:
  • Assisting customers with taking immediate payments and setting up payment arrangements. 
  • Responding to customer inquiries regarding service, billing, features, activations, and/or changes to account information.
  • Utilizing internet tools to best support customer inquiries.
  • Assessing customer needs and informing customers about available services.
  • Handling customer problems related to product function or equipment.
  • Gathering information, researching and resolving inquiries, and logging customer calls.

Job Requirements

We are currently hiring Inbound Customer Service Representatives
Our Mansfield, OH Call Center is located at 850 W 4th St.
 
What you get!

  • Opportunity for career advancement and promotion from within
  • Paid training
  • Continuous development through STARTEK University courses
  • Benefits after 60 days
  • Retirement savings
 
STARTEK provides customer service to some of the largest companies in the world. As a Brand Warrior, you’re helping customers get their questions answered and solving problems. By providing great customer service you are ensuring those companies are well taken care of and their brand is protected and promoted. You literally become a warrior for their brand. 
 
Click on the Apply Now button to submit an application today.
 
Working with friends is fun. Refer a friend today!
 
What happens after you apply: We will reach out via all lines of communication:  text, email, and phone to start the next step in the process!
 
STARTEK requires all employees to successfully pass a background check and drug test as a condition of employment.
 
For more information on the opportunities that await you at STARTEK, visit our career website at www.startek.com/careers.
 
Must Haves!

  • You must be able to show steady employment with excellent attendance at your previous employers, preferably in the customer service industry.
  • You must have a High School Diploma or GED.
  • You must be at least 18 years of age.

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