Engagement Coach in Jeffersonville at Startek

Date Posted: 11/28/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Training
  • Experience:
    Not Specified
  • Date Posted:
    11/28/2017
  • Job ID:
    12229

Job Description

Position Summary:
Hours are 10:30am-7pm Monday-Friday with a designated off day each week. Every Saturday 11am-4pm.  
Responsible for the creation and maintenance of reports and data pertaining to the filling requirements of clients as well as answering questions and concerns of the client.
Essential Duties & Responsibilities: Operations
50% - Monitors, audits and analyzes invoice data/reports and performs various checks and balances against reporting figures. ▪ Maintains invoice files and back up documentation and verifies accuracy of descriptions and dollar amounts for PCA forms.
▪ Recommends updates and changes to reports as needed.
▪ Works with site directors and accounting contacts to meet invoicing deadlines in a timely, accurate and efficient manner.
▪ Develops a detailed understanding of and ensures compliance with billing structures and performance penalties per SOW documents.
▪ Completes monthly billing audit template.
15% - Assists Account Manager to ensure sites are gathering all necessary billable production time through phone idle codes and log-in codes etc.
10% - Submits tickets and works with the reporting department for various changes to LOB’s and CAT’s
10% - Responsible for implementing and maintaining all mapping requests
10% - Acts as Login administrator.
➢ 5% - May perform other related duties and responsibilities as assigned and/or required

Working Conditions and Physical Requirements:
➢ This is a general office environment position.
➢ Employee has limited walking requirements.
➢ Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports.
Equipment Used: Personal computers/video display terminal (including mouse, external hard drives, etc.), printers, scanners, copiers, facsimile, telephones and other commonly used office accessories/equipment. Equipment may require set-up, adjustments or other procedures in order to maintain or meet company requirements.
Physical Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Physical Activities: Talking - Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others accurately, loudly or quickly. Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Repetitive Motions - Making substantial movements (motions) of the wrist, hands, and/or fingers.
Visual Acuity: The incumbent is required to have close visual acuity to perform an activity such as: preparing and analyzing figures; transcribing; viewing a computer terminal; and/or extensive reading.
 

Job Requirements

Education and/or formal training:
➢ High School diploma or equivalent related experience.
➢ Associates degree (AA) from a two-year college or university or equivalent combination of education and experience preferred.
 

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