English-Spanish Bilingual Tech Support Agent Kingston Jamaica in Kingston at Startek

Date Posted: 2/6/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Kingston
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/6/2018
  • Job ID:
    12485

Job Description




Are you looking for a work environment that is growing, thriving and has a passion for people?  Do you want a career that will take you places and give you new experiences?  Are success, personal growth and fun on your list of must haves?
If you’ve answered yes to these questions, apply to join StarTek—A global leader in the Business Process Outsourcing industry!  We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed.  We take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company.
It's not WHAT we do that makes StarTek different; but rather, HOW we do it.
CORE RESPONSIBILITIES 
The successful candidates will be Interfacing with our Spanish Speaking customers via inbound or outbound calls or through Chat and Social Media for the purpose of resolving customer issues with products or services while practicing superior customer service! Focus on one call resolution for all customers and ensuring all avenues for solving the customer’s issues are evaluated. Candidates must be able to handle inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques
  • Resolves customer questions / concerns efficiently and effectively through the use of active listening
  • Resolves customer issues on the first call
  • Performs other duties as assigned. 

Job Requirements

QUALIFICATIONS & EXPERIENCE
  • Diploma in IT
  • Computer Repairs Certification
  • IT Essentials 1 & 2 is a plus
  • Ability to read, write and speak Spanish and English a must!
  • Ability to properly handle rejection.
  • Empathy and communication skills
  • Professional attitude, enthusiastic, and reliable.
  • Effective written, verbal, and sales skills.
  • Willingness to be flexible with schedule
  • Ability to adapt quickly to change
  • Excellent interpersonal skills.
  • Professional attitude, enthusiastic and reliable.
 
All applications should be submitted via our website www.startek.com no later than March 9th, 2018.
 
The Human Resource Manager
STARTEK Inc
63-65 Knutsford Boulevard,
Kingston 5
 
P.S. Whilst we appreciate your interest, only shortlisted candidates will be contacted for interviews.