Facilities Manager in Colorado Springs at Startek

Date Posted: 1/11/2018

Job Snapshot

Job Description

Do Right [mantra| doing the right thing, for the right reason, even when no one is watching]. We all have hundreds of opportunities a day to do the right thing. Doing right means being honest, working with integrity and playing by the rules. We expect our team of Brand Warriors to do the right thing for themselves, for their teammates, for the company, and more importantly, for the clients and customers we serve!

Improve [verb| you're responsible for growing the team too]. At STARTEK, we’re always looking for great people to join our team. By continually trying to improve our teams, bringing in highly talented individuals who are genuine and passionate about delivering a superior customer service experience, and by holding each other accountable, WE, together, make STARTEK a great place to work!

Empathize [verb| showing the ability to understand and relate to the feelings, thoughts or attitudes of other people]. At STARTEK we strive to provide the very best experience, with every customer interaction, every time. We want our Brand Warriors to have a genuine, honest conversation, be it by chat, email, phone - within every interaction throughout each day.

Take Ownership [verb| owning our success, actions and opportunities to improve]. Each of us have creative ideas and play a BIG role on our teams! We go the extra mile to achieve our goals. When we’re wrong we say so. When we’re right we celebrate as a FAMILY. We challenge ourselves to be better than we were yesterday because our clients and their customers deserve OUR BEST at ALL times.

Bring It [verb| what we expect from an employee of STARTEK]. You are a Brand Warrior, dedicated to providing superior customer service. You are willing to show up to work each and every day with a positive attitude and a Warrior spirit; fighting for our clients’ brands and for STARTEK.

Perks [noun| the good stuff you get for working hard]. STARTEK has three medical plans to choose from along with life, dental and vision insurance. We have a 401K program with a company match; and offer a discounted employee stock purchasing plan for our Brand Warriors to participate in. We offer a variety of employee discounts, from cell phones, to movie tickets, to travel, to local discounts, and more!

Position Summary: Manages planning, construction, maintenance, equipment alteration, furniture, buildings, and grounds to provide a clean, safe, comfortable, code compliant facility.
Essential Duties & Responsibilities:
Manages and directs facility operations.  Oversees the planning of equipment and building maintenance.                                                                  
    • Coordinates activities with department managers and building administration for any building related concerns and Building House Rules (where applicable).
    • Gathers and reviews data concerning facility or equipment specifications, organization or government regulations, and construction feasibility.
    • Inspects the construction and installation progress to ensure compliance with established specifications, space allocation, layout, and timetables.
    • Maintains facility security systems.
      • Manages outsourced security and janitorial services.
    • Submits requisition for expenditures.
      • Implement best practices for cost savings for site expenses such as utilities and other facilities costs.
    • Plans, budgets and schedules facilities modifications including estimates, bid sheets, layouts, contacts, and labor/material requirements.
      • Accounts for all the assets of the site and control movements of assets.
      • Handles and supervises repairs of equipment/s and replacements whenever necessary.
    • Manages the maintenance workers and Facilities Assistants on a day to day activities
      • Prepares KPI’s for maintenance workers and facilities assistants (direct reports)
      • Evaluates performance of direct reports
    • Attend meetings to address concerns of operations.
    • Implement corporate policies pertaining to facilities matters.
Manages the implementation and enforcement of safety policies and procedures to ensure compliance.
    • Oversees, performs and records all preventive maintenance and equipment inspections to ensure proper performance and quality standards are met.
    • Serves as the facilities presence on the Health and Safety committee
    • Investigates health and safety issues and work with Human Resources and Site Director to resolve such issues, such as air quality, pest control, and ergonomic requests.
    • Coordinates with health inspectors and other government agencies’ requirements and inspections.
Coordinates with outside vendors to ensure quality work is performed at competitive rates.

May perform other related duties and responsibilities as assigned and/or required 

Job Requirements

Related Work Experience:

Minimum three (3) years related experience is required

Education and/or formal training:

High school diploma, GED or equivalent combination of education and related experience is required.

  • Electrical, plumbing and HVAC preferred
  • Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
  • Ability to work effectively in a team oriented, high demand and fast paced environment. 
  • Ability to maintain high level of confidentiality and work with highly sensitive data and information.
  • Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
  • Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
  • Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
  • Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
  • Demonstrated effective project management, presentation, negotiation and persuasion skills.
  • Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes
  • Demonstrated analytical aptitude to identify opportunities for change, identify alternative best practice solutions and anticipate future problems and opportunities.
  • Demonstrated problem identification and problem resolution skills used to effectively determine and implement alternative solutions and bring issues to a positive resolution.
  • Demonstrated ability to apply assessment measurement and evaluation techniques to ensure processes, systems and applications meet business needs.
  • Demonstrated ability to solve complex of problem; gleans meaning from whatever date is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; used multiple problem-solving tools and techniques
  • Effective problem solving skills used to identify and resolve day-to-day operation and employee relations problems. 
  • Demonstrated leadership skills to effectively develop and lead a high performing team in meeting function/department/company short-term goals and objectives. Ability to take charge and get results within a team environment.
  • Demonstrated ability to resolve differences impartially and bring issues to a positive resolution.
  • Demonstrated change management aptitude and ability. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes.
  • Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility. Ability to translate diverse pieces of information into meaningful conclusions and results.
  • Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes.
  • Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing and adopts writing style and language to fit the situation/audience. 
  • Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understand how businesses operate in general; learns new methods and technologies easily.
  • Takes on all issues, challenges and people; comfortably confronts and works through conflict; delivers negative feedback and messages without hesitation deals promptly and fairly with problem performers; lets everyone know where they stand; thrives in crises and is energized by tough challenges; not afraid to make negative decisions and take touch actions; challenges the status quo.
  • Comprehensive knowledge of construction trades and janitorial management.
  • Solid knowledge of vendor management, Request for Proposal (RFP) process, and contract administration.
  • Travel may be required to attend work related meetings and training sessions.
  • May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects. Incumbent must be able to support operations which are opened weekends and evenings. All employees must be willing to work all shifts, overtime, holidays and emergency shifts as required.
  • Able to maintain a regular work schedule to meet the needs of the business.
  • Required to read and follow all company policies and procedures.
  • Support and model the company values.


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