Healthcare Operations Manager - Inbound Contact Center in Myrtle Beach at Startek

Date Posted: 6/9/2017

Job Snapshot

Job Description

Does caring for people make your eyes sparkle and increase your heartrate?   Are you a super hero looking to help people and work with people to coach and develop them to be their best all the time? Are you a leader, supervisor and/or coach looking for a career and not just a job?
If the answer is YES to any of these questions, then we've been searching for you!
Did you know that the fastest growing jobs in the USA are in the Healthcare arena? We have some major new exciting positions to be hired for.
STARTEK is a leader in customer support. We are a cutting-edge company that is growing our Healthcare services and we want people like you to be part of our team!
We are looking for kick-butt people that want to make a difference in the lives of their client, co-workers and of course, our customer’s!
Let us give you a tour of our state-of-the-art inbound call center that’s bustling with customer service professionals how they apply our values: Do Right, Improve, Empathize, Take Ownership, and Bring It every day!
Do Right [mantra| doing the right thing, for the right reason, even when no one is watching]. We all have hundreds of opportunities a day to do the right thing. Doing right means being honest, working with integrity and playing by the rules. We expect our team of Brand Warriors to do the right thing for themselves, for their teammates, for the company, and more importantly, for the clients and customers we serve!
Improve [verb| you're responsible for growing the team too]. At STARTEK, we’re always looking for great people to join our team. By continually trying to improve our teams, bringing in highly talented individuals who are genuine and passionate about delivering a superior customer service experience, and by holding each other accountable, WE, together, make STARTEK a great place to work!
Empathize [verb| showing the ability to understand and relate to the feelings, thoughts or attitudes of other people]. At STARTEK we strive to provide the very best experience, with every customer interaction, every time. We want our Brand Warriors to have a genuine, honest conversation, be it by chat, email, phone - within every interaction throughout each day. In the healthcare industry, you can improve a customer’s day by using this skill!
Take Ownership [verb| owning our success, actions and opportunities to improve]. Each of us have creative ideas and play a BIG role on our teams! We go the extra mile to achieve our goals. When we’re wrong we say so. When we’re right we celebrate as a FAMILY. We challenge ourselves to be better than we were yesterday because our clients and their customers deserve OUR BEST at ALL times.
Bring It [verb| what we expect from an employee of STARTEK]. You are a Brand Warrior, dedicated to providing superior customer service. You are willing to show up to work each and every day with a positive attitude and a Warrior spirit; fighting for our clients’ brands and for STARTEK.

If our values above align with yours, stop what you are doing and APPLY NOW!

Job Requirements

Qualifications [the legal stuff| how you know if you meet the minimum requirements]. STARTEK employs brand warriors with a wide range of ages, experiences, and backgrounds. We do have a few minimum qualifications though:
-          You must be able to show steady employment with excellent attendance at your previous employers, preferably in the customer service industry;
-          3 years related in call center leadership/supervisory experience.
-          1 year of leadership experience is required;
-          1 year of client facing role is required
-          Previous experience in healthcare arena preferred
-          You must have a High School Diploma or GED.

-          You must be at least 18 years of age