Chat & Inbound Customer Service Representative (work location/ Farmington) in Farmington at Startek

Date Posted: 9/2/2017

Job Snapshot

Job Description


Do Right [* *mantra| doing the right thing, for the right reason, even when no one is watching]. We all have hundreds of opportunities a day to do the right thing. Doing right means being honest, working with integrity and playing by the rules. We expect our team of Brand Warriors to do the right thing for themselves, for their teammates, for the company, and more importantly, for the clients and customers we serve!
Improve [* _*verb| you're responsible for growing the team too _ ]. At STARTEK, we’re always looking for great people to join our team. By continually trying to improve our teams, bringing in highly talented individuals who are genuine and passionate about delivering a superior customer service experience, and by holding each other accountable, WE, together, make STARTEK a great place to work!
Empathize [* *verb| showing the ability to understand and relate to the feelings, thoughts or attitudes of other people ]. At STARTEK we strive to provide the very best experience, with every customer interaction, every time. We want our Brand Warriors to have a genuine, honest conversation within every interaction throughout each day.
Take Ownership [* _*verb |* *owning our success, actions and opportunities to improve _ ]. Each of us have creative ideas and play a BIG role on our teams! We go the extra mile to achieve our goals. When we’re wrong we say so. When we’re right we celebrate as a FAMILY. We challenge ourselves to be better than we were yesterday because our clients and their customers deserve OUR BEST at ALL times.
Bring It [* _*verb |* *what we expect from an employee of STARTEK _ ]. You are a Brand Warrior, dedicated to providing superior customer service. You are willing to show up to work each and every day with a positive attitude and a Warrior spirit; fighting for our clients’ brands and for STARTEK.
Perks [* _*noun| the good stuff you get for working hard _ ]. STARTEK has three medical plans to choose from along with life, dental and vision insurance. We have a 401K program with a company match; and offer a discounted employee stock purchasing plan for our Brand Warriors to participate in. We offer a variety of employee discounts, from cell phones, to movie tickets, to travel, to local discounts, and more!
Customer Care [* _*noun| what we do every day _ ]. Every day we are communicating with our customers via inbound and outbound chat, e-mail, and phones. We are helping customers by taking payments, upselling the products they have, providing answers on their retail purchases, and more! We are providing superior service so every customer walks away feeling like they got the best care possible.
Qualifications [the legal stuff | how you know if you meet the minimum requirements ]. STARTEK employs brand warriors with a wide range of ages, experiences, and backgrounds. We do have a few minimum qualifications though:
 
•   You must be able to show steady employment with excellent attendance at your previous employers, preferably in the customer service industry;
•   You must have a High School Diploma or GED.
•   You must be at least 18 years of age.
•   You must have at least 6 months of customer service experience.
Job Type: Full-time
Salary: $9.50 to $12.00 /hour
Required education:
•   High school or equivalent
 
 

 
A day in the life of a Customer Engagement Specialist at STARTEK includes:
  • Troubleshooting wireless internet issues for customers via live chat.
  • Responding to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information.
  • Utilizing internet tools to best support customer inquiries.
  • Assessing customer needs and informing customers about available services.
  • Handling customer problems related to product function or equipment.
  • Gathering information, researching and resolving inquiries, and logging customer calls.

Job Requirements

This role might be for you if:
  • -          You must have a High School Diploma or GED.
    -          You must be at least 18 years of age.
    -          Must be able to type at least 35 WPM at 80% accuracy.
    -          Above average computer knowledge and analytical skills
    -          Previous customer service/ sales experience
    -          Must be able to effectively resolve problems and be efficient in a fast- paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
    -          Ability to sit, working on both a phone and computer, for extended periods of time
    -          Must be able to work in a team oriented, high demand and fast paced environment
    -          Excellent written and verbal communication skills. Written skills at a level required to chat with subscribers regarding available products and offers, process a payment, and effectively note billing and support systems

  •  
Once you land this position and meet eligibility requirements, you’ll enjoy:
  • Competitive Pay
  • A Choice of Three Medical Insurance Plans
  • Dental, Vision, Life, and Disability Insurance Plans
  • Flexible Spending and Health Savings Accounts
  • Paid Time Off
  • A Casual Dress Code
  • Opportunities for Growth and Advancement
A Little More About Us:
Headquartered in Denver, Colorado, STARTEK (NYSE: SRT) is a trusted customer engagement business process outsourcing company for leading brands that are passionate about keeping and growing their customers.  We’re a company with offices in 5 countries and numerous cities across the United States.  And since 1987, we’ve helped some of the largest and best known global brands acquire, support, retain and grow customers at every lifecycle stage.  Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world.  Whether consumers are on the phone, online, in the social cloud, or in person, STARTEK ensures our clients are part of the conversation.  To learn more, visit us online at www.startek.com.

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