Quality Analyst in Hamilton at Startek

Date Posted: 6/13/2017

Job Snapshot

Job Description


 
Ensuring Excellence [verb| monitoring our quality of service]. Got a knack for details? Enjoy analyzing information in high volume? Our Quality Assurance team works to ensure that every customer gets the best contact experience – every time. We then coach (whooo-hah!) other Brand Warriors to add additional tools to their belts! We even do side-by-side training sessions with our Warriors to get even better at our trades. Yes, high fives are required for jobs well done!


Do Right [mantra| doing the right thing, for the right reason, even when no one is watching]. We all have hundreds of opportunities a day to do the right thing. Doing right means being honest, working with integrity and playing by the rules. We expect our team of Brand Warriors to do the right thing for themselves, for their teammates, for the company, and more importantly, for the clients and customers we serve!
 


Improve [verb| you're responsible for growing the team too]. At STARTEK, we’re always looking for great people to join our team. By continually trying to improve our teams, bringing in highly talented individuals who are genuine and passionate about delivering a superior customer service experience, and by holding each other accountable, WE, together, make STARTEK a great place to work!
 


Empathize [verb| showing the ability to understand and relate to the feelings, thoughts or attitudes of other people]. At STARTEK we strive to provide the very best experience, with every customer interaction, every time. We want our Brand Warriors to have a genuine, honest conversation, be it by chat, email, phone - within every interaction throughout each day.
 


Take Ownership [verb| owning our success, actions and opportunities to improve]. Each of us have creative ideas and play a BIG role on our teams! We go the extra mile to achieve our goals. When we’re wrong we say so. When we’re right we celebrate as a FAMILY. We challenge ourselves to be better than we were yesterday because our clients and their customers deserve OUR BEST at ALL times.
 


Bring It [verb| what we expect from an employee of STARTEK]. You are a Brand Warrior, dedicated to providing superior customer service. You are willing to show up to work each and every day with a positive attitude and a Warrior spirit; fighting for our clients’ brands and for STARTEK.




Perks [noun| the good stuff you get for working hard]. STARTEK has three medical plans to choose from along with life, dental a                                                                                                                                                                                                                                                            nd vision insurance. We have a 401K program with a company match; and offer a discounted employee stock purchasing plan for our Brand Warriors to participate in. We offer a variety of employee discounts, from cell phones, to movie tickets, to travel, to local discounts, and more!                                                  

Job Requirements

Qualifications [the legal stuff| how you know if you meet the minimum requirements]. STARTEK employs brand warriors with a wide range of ages, experiences, and backgrounds. We do have a few minimum qualifications though:
-          You must be able to show steady employment with excellent attendance at your previous employers;
-          You must have three months of customer service experience. One year of service experience is preferred;
-          You must have a High School Diploma or GED;
-          You must be at least 18 years of age.