Technical Support – Bilingual (Spanish) in Mansfield at Startek

Date Posted: 10/7/2017

Job Snapshot

Job Description




Are you looking for a work environment that is growing, thriving and has a passion for people?  Do you want a career that will take you places and give you new experiences?  Are success, personal growth and fun on your list of must haves?
If you’ve answered yes to these questions, apply to join StarTek—A global leader in the Business Process Outsourcing industry!  We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed.  We take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company.
It's not WHAT we do that makes StarTek different; but rather, HOW we do it.
POSITION OVERVIEW: This position is responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific communications products/services. Customer Service calls will be INBOUND Technical Support. Training will be in English. Training will be 10 weeks in length; occurring Monday through Friday from 7am to 3pm.


Job Duties and Expectations:

•Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail. 
•Informs customers about services available and assesses customer needs.
•Handles customer problems related to product function or the replacement of defective parts.
•Completes, processes, and maintains applicable paperwork and records.

Job Requirements

EXPERIENCE:
* Candidates must be fluent in Spanish
- Requires 3 months experience working with people and providing them with service such as retail or restaurant experience.
- Must be comfortable working on a computer and talking on the phone!
- Any previous call center experience is a plus!