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Technical Support Representative in Mansfield, Ohio at Startek

Date Posted: 1/18/2019

Job Snapshot

Job Description

Make a Difference.  Every Day. 
At STARTEK, we believe the most important customer engagement is the one that happens next.  And that’s where you come in!  We’re looking for technical customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!”  In this role, you’ll be responsible for responding to customer inquiries, addressing their concerns, explaining products and services, and recommending products and services to meet their needs.  Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers.  In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more!  If you’re positive, energetic, and ready to engage, apply now for immediate consideration.
A day in the life of a Technical Customer Engagement Specialist at STARTEK includes:
  • Answering telephone calls and checking mail, fax, and email correspondence from customers.
  • Communicating with customers on the phone or through written correspondence to resolve issues and alleviate concerns.
  • Operating a computer utilizing online guidelines to respond to customer inquiries.
  • Informing customers about services available and assessing customer needs.
  • Resolving issues on the first call or contact whenever possible without transferring the customer.

Job Requirements

  • We are currently hiring Inbound Customer Service Representatives
    Our Mansfield, OH Call Center is located at 850 W 4th St.
    What you get!
    • Opportunity for career advancement and promotion from within
    • Paid training
    • Continuous development through STARTEK University courses
    • Benefits after 60 days
    • Retirement savings
    STARTEK provides customer service to some of the largest companies in the world. As a Brand Warrior, you’re helping customers get their questions answered and solving problems. By providing great customer service you are ensuring those companies are well taken care of and their brand is protected and promoted. You literally become a warrior for their brand. 
    Click on the Apply Now button to submit an application today.
    Working with friends is fun. Refer a friend today!
    What happens after you apply: We will reach out via all lines of communication:  text, email, and phone to start the next step in the process!
    STARTEK requires all employees to successfully pass a background check and drug test as a condition of employment.
    For more information on the opportunities that await you at STARTEK, visit our career website at
    Must Haves!
    • You must be able to show steady employment with excellent attendance at your previous employers, preferably in the customer service industry.
    • You must have a High School Diploma or GED.
    • You must be at least 18 years of age.
    • CCR for Healthcare clients requires HIPPA training to access electronic protected health information.