Workforce Forecasting Analyst in Makati City, PH at Startek

Date Posted: 10/8/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    2 to 3 years
  • Date Posted:
  • Job ID:

Job Description

  • Receives and validates client forecasts and requirements. Assesses viability of meeting forecast requirements and guides development of cross functional plan (FTE Tracker)
  • Maintains historical pattern information for workload and resources (including all shrink). Applies trend and run rate data to accurately predict delivery. Validates accuracy of data feeds.
  • Maintains FTE tracker. Leads cross functional planning group to deliver on commited forecasts. this includes daily/weekly/monthly/maintenance and call review as necessary.
  • Creates intraday forecasts and schedules
  • Proactively engages business partners to optimize service delivery
  • Conducts cost benefit analysis and provides recommendations to management regading process, policies and procedures.
  • With strong presentation skills and ability to calculate statistics.
  • Knowledgeable with Excel and Powerpoint and call center operations

Job Requirements

  • Candidate must possess at least a Bachelor's/College Degree in Mathematics or equivalent.
  • At least 2 to 3 years experience as w WFM Capacity Planning and Scheduling Analyst
  • With strong presentation skills and ability to calculate statistics
  • With extensive backgroudn using Excel, eWFM tool and doing actual Forecasting and Capacity Planning
  • Preferably Supervisor / 5 Yrs & Up Experienced Employees
  • Willing to be assigned in Makati
  • 1 Full-Time position available


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