Workforce Support (Real Time Analyst) in Manila, PH at Startek

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Manila, PH
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
  • Job ID:

Job Description

  • Maintains schedule data in electronic workforce management software (eWFM, IEX or other system as provided) and/or logs, including intraday exceptions.
  • Extensive background with Real Time Monitoring and/or Scheduling.
  • Maintains accurate and timely employee information in workforce management software and logs.
  • Collects necessary data from partner sources.
  • Distributes data according to SOP’s.
  • Receives, researches, reports and documents facility, technology
  • Provides regularly scheduled and adhoc reporting when necessary.
  • Assists WFO Specialist with analysis as required.
  • Monitors workforce management system, ACD’s, client tools and other work load/service level information.
  • Provides guidance to operations and other service partners to optimize client and StarTek performance.
  • Basic knowledge of computer systems and software applications including spreadsheet (Microsoft Excel), and database (Microsoft Access), eWFM and automated call distributor (ACD) technologies

Job Requirements

  • Candidate must possess at least a Bachelor's/College Degree in Engineering, Mathematics or equivalent.
  • Required skill(s): Knowledgeable with IEX, EWFM and other Workforce Tools.
  • With atleast 1 year work experience on the same field
  • Willing to be based in Makati
  • 2 Fulltime positions available
  • Can start ASAP