$1000 Sign-On - Entry Level Technical Support Rep I in Lynchburg, Virginia at Startek

Date Posted: 10/2/2018

Job Snapshot

Job Description

Technical Support Representatives are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!” In this role, the Engagement Specialist responds courteously and efficiently to a high volume of customer telephone inquiries about a client’s products or services. Calls are basic and routine. The Engagement Specialist must be able to effectively trouble-shoot through a variety of technical issues in order to solve customer’s problems.  The Engagement Specialist promotes and sells/renews our client company's products or services to ensure the customer’s needs are being met; investigates and resolves complaints; handles problems related to product function or the replacement of defective parts; and/or answers questions regarding billing, service, equipment (hardware or software), features, activations and/or account information changes.  A computer system is used to track questions and answers as well as enter or check the status of orders.
POSITION OVERVIEW: This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.
 
Job Duties and Expectations :

•Answers telephone and provides information/assistance to customers.
•Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
•Communicates with customer on the phone or via written correspondence to resolve concerns.
•Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
•Completes, processes and maintains applicable paperwork and records.

Job Requirements

  • Call center and/or prior technical support a plus. 
  • A technical support assessment will be required as part of the selection process
  • You must be able to show steady employment with excellent attendance at your previous employers, preferably in the customer service industry.
  • You must have a High School Diploma or GED.
  • You must be at least 18 years of age.
  • Fluent in verbal and written English.
  • Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
  • Ability to work effectively in a team oriented, high demand and fast paced environment. 
  • Ability to maintain high level of confidentiality and work with highly sensitive data and information.
  • Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
  • Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
  • Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
  • Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.