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Information Technology Technician 2 in San Antonio, Texas at Startek

Date Posted: 4/8/2019

Job Snapshot

Job Description

Position Summary:  Installs, repairs, conducts preventive maintenance, modifies and tests information technology related equipment and systems to ensure efficient and reliable operation.
Essential Duties & Responsibilities:
  • - Installs, repairs, conducts preventive maintenance, modifies and tests information technology related equipment and systems to ensure efficient and reliable operation..
    • Installs, repairs, and conducts preventive maintenance of personal computers and related systems.
    • Sets up, coordinates and monitors the operation of electronic computer equipment for end users in a network environment.
    • Modifies repairs and conducts preventative maintenance on telecommunication equipment and related systems.
    • Resolves minor network issues.
  • - May perform other related duties and responsibilities as assigned and/or required

Job Requirements

Related Work Experience: 

  • One (1) year professional experience preferred.

Education and/or formal training:

  • Associate’s degree or equivalent related experience.

Knowledge, Skills and Abilities:

  • Must be fluent in Spanish.
  • Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
  • Ability to work effectively in a team oriented, high demand and fast paced environment. 
  • Ability to maintain high level of confidentiality and work with highly sensitive data and information.
  • Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
  • Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
  • Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
  • Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
  • Must have basic math, reading and writing skills to be able to count, read instructions and document necessary paperwork.

  • Solid knowledge of computer, telecommunications and network equipment and applications.
  • Demonstrated written communication skills to effectively develop training materials, write clear, concise system documentation and outline current systems, recommend logical solutions with sound details and make updates as necessary.
  • Demonstrated ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.  Ability to interpret and/or create a variety of instructions furnished in written, oral, diagram or schedule form.
  • Travel may be required to attend work related meetings and training sessions.
  • May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects. Incumbent must be able to support operations which are opened weekends and evenings.  All employees must be willing to work all shifts, overtime, holidays and emergency shifts as required.
  • Able to maintain a regular work schedule to meet the needs of the business.
  • Required to read and follow all company policies and procedures.
  • Support and model the company values.
  • 24/7 On-call requirement, alternating weeks.


“STARTEK is an Equal Opportunity Employer”